Anyone running their own business or working as a freelancer is going to encounter difficult clients from time to time; it is simply a fact of life. Learning how to deal with 4 types of impossible clients is a good starting point for your future business success.
First recognize that all your clients will see their own needs as of paramount importance – they are your “Urgent” customers who will pester you with demands whatever the time of day or night. To deal with this type of impossible client it is important to set clear boundaries and reassure them that you will deal with their issues during your working hours.
Next are the “Nitpickers” who will go over and over the smallest detail of their project. You need to stay firmly on course with these clients, whilst deciding whether their custom is worth your time.
The last 2 types of impossible clients are those with financial concerns; firstly the customers who don’t mind paying your charges but wish to “analyze” everything in a very methodical way which can be very time consuming. Then the “penny pinchers” that will pay as little as possible and are looking for a discount.
Deciding how to deal with 4 types of impossible clients and learning to recognize what type of client you are working with should help you to decide where your time is best spent.